National Occupational Standards

The modern bus and coach industry plays a major role in the Canadian economy and is an exciting place in which to work and build a career. Moving millions of people daily, the industry looks forward to continued growth. New technology is opening up many new developments, and modern techniques have created a vibrant, responsive industry. The industry is working hard to provide new and better services for all its customers, this in turn means that a wide variety of skills are needed to deliver the highest level of customer care to the public. This Occupational Standard has been developed by industry professionals and describes the skills, knowledge and abilities required to perform the duties of a Professional Bus Operator.

Resources

National Occupational Standards - Professional Bus Operator

Bus Operators represent 70% of our industry's workforce. Every day, thousands of professional Bus Operators are responsible for the safe transport of millions of Canadians. In order to successfully deliver this service, a Bus Operator needs to be knowledgeable about driver-related mechanical systems, scheduling, safe driving practices and road regulations, interpersonal skills, special needs passengers, and, in the case of Tour Bus Operators, sightseeing information.

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National Occupational Standards - Bus Operator Training Instructor

Bus Operator Training Instructors are typically experienced bus operators with additional training and skill in instructional delivery techniques. In some jurisdictions they also require certification in adult education and training, and specialized training in human rights legislation, air brakes and special needs. They are responsible for developing and delivering training programs which train learners to operate vehicles to company and regulatory requirements. They deliver driving, bus operating and passenger relations training as well as emergency procedures and company policy instructions to new employees; they also provide upgrading training to existing employees. They accomplish this by delivering instruction both to groups of students in a classroom setting and to individual learners in workplace simulations and on the road situations.

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Gap Analysis Self-Assessment Tool

Accreditation for your Bus Operator training program based on NOS tells your key stakeholders - passengers, current and potential employees, the public and all levels of government - that your training program consistently delivers excellence, resulting in Bus Operators who are certified professionals.

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