Delivery System and Application

An effective delivery system means conducting the right activities in the right way – efficiently and cost effectively to achieve desired objectives. 

Delivery System Requirements

• Leadership – qualities and competency [link to leadership traits]
• Integrity – effective practices and ethical behaviour (such as honesty and transparency)
• Efficient management systems – integrated, robust technology etc.
• Excellent work culture and attitudes
• Skilled and well trained staff, particularly front-line
• Well rewarded staff in terms of remuneration and development opportunity
• Conducive environment – well designed and maintained buildings, equipment and IT systems, sufficient capacity, for both customers and employees

Public Expectations

• Monitor and respond speedily to a rapidly changing environment
• Enhance quality of human resources to facilitate change and transformation
• Deliver quality services to customers