Delivery System and Application

An effective delivery system means conducting the right activities in the right way – efficiently and cost effectively to achieve desired objectives. 

Delivery System Requirements

  • Leadership – qualities and competency [link to leadership traits]
  • Integrity – effective practices and ethical behaviour (such as honesty and transparency)
  • Efficient management systems – integrated, robust technology etc.
  • Excellent work culture and attitudes
  • Skilled and well trained staff, particularly front-line
  • Well rewarded staff in terms of remuneration and development opportunity
  • Conducive environment – well designed and maintained buildings, equipment and IT systems, sufficient capacity, for both customers and employees

Public Expectations

  • Monitor and respond speedily to a rapidly changing environment
  • Enhance quality of human resources to facilitate change and transformation
  • Deliver quality services to customers

Motor Carrier Passenger Council of Canada (MCPCC), 10350 Yonge Street, Suite 206, Richmond Hill, Ontario L4C 5K9
Telephone 905-237-0533   Toll-free 1-877-631-0533   email